Refund and Returns Policy

Everything in the Binsky store is made to order through Printful, so we handle returns a little differently than a normal retail store. Last updated June 2026.

Damaged, defective, or incorrect items

If your order arrives damaged, misprinted, or the wrong item/size was sent, we’ve got you covered. Email [email protected] within 30 days of delivery with your order number and a photo of the issue, and we’ll arrange a free replacement or a full refund.

Wrong size or change of mind

Because each item is printed specifically for you, we’re unable to accept returns or exchanges for sizing issues or simple change-of-mind orders — please double-check the size chart on the product page before ordering. If something still seems off, reach out and we’ll do what we can to help.

Lost packages

If tracking shows your order as delivered but it never arrived, or it’s been stuck in transit well past the estimated delivery window, email [email protected] with your order number and we’ll work with Printful to track it down or send a replacement.

How refunds work

Approved refunds are issued back to your original payment method (card via Helcim, or the crypto address used via NOWPayments) within a few business days of approval.

Need help?

For anything related to refunds, returns, or order issues, email [email protected] and include your order number.